Returns & Exchanges
At R36S, we want you to be completely satisfied with your purchase. If your item is defective or doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate a Request
Contact our support team with your order number and a brief explanation of the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the item in its original packaging, including all accessories, manuals, and the provided RMA form to ensure a smooth processing experience.
Ship the Item
Attach the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing