Frequently Asked Questions
Everything you need to know about your R36S gaming experience
What is the estimated shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 7-15 business days depending on your location and customs processing.
Does the R36S console come with pre-loaded games?
Yes, our consoles come with a high-speed microSD card pre-loaded with thousands of classic titles across various retro platforms, ready to play out of the box.
What is your return policy?
We offer a 30-day return policy for any manufacturing defects or shipping damage. Please ensure the device is in its original packaging to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.
How do I update the firmware on my device?
The R36S supports ArkOS updates. You can update the system by connecting a compatible Wi-Fi dongle or by manually flashing the latest image onto your system SD card.
Is there a warranty included with my purchase?
Every R36S console includes a 12-month limited warranty covering hardware malfunctions under normal use conditions.